Privacy Statement

Oak House Residential Home Privacy Policy
We take your privacy very seriously, therefore we ask you to read this policy very carefully because it contains information about:
• How and why we collect, store, use and share personal information
• Your rights in relation to your personal information, and
• How to contact us and supervisory authorities in the event that you have a complaint.
• Residents
What information do we have?
We need to keep certain records about you. We may record the following types of data about you:
• Your basic details and contact information e.g. your name, address, date of birth and next of kin
• Your financial details i.e. details of how you pay us for your care.
• Health and social care information about you, which might include both your physical and mental health records.
• We may record data about your race, ethnic origin, sexual orientation or religion with your consent.
Why do we have this information?
We require this information so that we can provide bespoke and high-quality care and support.
We process your information because:
• We are required to do so in order to fulfil a contract that we have with you.
• We have a legal obligation to do so –under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
• It is necessary due to social security and social protection law (this would be in safeguarding instances).
• We are required to provide information to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.
Where do we process your information?
So that we can provide you with high quality care and support we need specific information
This is collected from or shared with:
You or your legal representative(s);
Third parties.
We do this face to face, via phone, via email, via our website, via post etc.
Third parties are organisations we have a legal reason to share your information with. These include:
• Parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals.
• The Local Authority.
• Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
• The police or other law enforcement agencies if we have to by law or court order.
Staff
What information do we have?
So that we can provide a safe and professional service, we need to keep certain records about you.
• Your basic details and contact information e.g. your name, address, date of birth, National Insurance number and next of kin.
• Your financial details so that we can pay you. Pension and tax details.
• Your training records.
• Health and social care data about you, which might include both your physical and mental health data – we will only collect this if it is necessary for us to know as your employer, e.g. fit notes or in order to claim statutory maternity pay.
• Criminal Record Data (DBS).
Why do we have this information?
We require this information so that we can contact you, pay you and make sure you receive the training and support you need to perform your job.
We process your information because:
• We have a legal obligation under UK employment laws.
• It is necessary due to social security and social protection law – we are required to perform Disclosure and Barring Service (DBS) checks on our staff.
• It is necessary for us to process requests for sick pay or maternity pay.
• We are required to provide information to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.
Where do we process your information?
As your employer we need specific information. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this face to face, via phone, via email, via post, via application forms etc.
Third parties are organisations we have a legal reason to share your information with. These include:
• Her Majesty’s Revenue and Customs (HMRC).
• Our pension and healthcare schemes
• Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC.
• The police or other law enforcement agencies if we have to by law or court order.

Visitors to Our Website/Enquires
When you visit our website, we may ask you for personal information to allow us to contact you to deal with your request or enquiry.
This includes the following personal information:
• If you ask us to contact you – your full name, email address, telephone number and any other personal information you may choose to include.
How we intend to use your personal information:
• To provide a service: we will contact you for reasons relating to the details or service you are enquiring about using the contact details you have provided.
• If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details.
Your rights
The information that we keep about you is your information and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your information:
• You have the right to request a copy of all of the information we keep about you.
• You have the right to ask us to correct any information we have which you believe to be inaccurate.
• You have the right to request that we erase any of your personal information which is no longer necessary for the purpose we originally collected it for.
• You can ask for your information to be erased if we have asked for your consent to process your information. You can withdraw consent at any time – please contact us to do so.